These things aren't difficult because they have to be. It's because the people in your town/state/country make them difficult. Personally, to make a doctor's appointment I open an app, select a time slot, and wait for a call later that day. If they want me to come in, they give me a time and I go in. Taxes is mostly automated but for the bits that aren't I tell them how much I made in total, fill in a short form, and get told what I owe. Simple.
Yes, that's obviously my point. A wrapper around already simple problems is not impressive. And yes, most of the time scheduling a doctor's appointment or doing regular taxes isn't hard, but the points when they do become complicated (finding a specialist, dealing with some unusual one off income) is where I want a tool to save me time, not reordering enough Cheetos for the month.
