You raise a good point, but it doesn't mean the OP is wrong. There is an inflection point where, even if the software was originally designed with a target user (persona) in mind, the features that keep getting added are designed for the buyer. It is impossible to design software that works for wide set of personas.

Melissa Perri calls it the Build Trap: https://www.mindtheproduct.com/escaping-build-trap-melissa-p...