This is very true. The other part it misses out is the impact of sales process on product development. Enterprise software companies have large dedicated salesforce, and product managers are under pressure to deliver a feature that will close a large sales deal. I have been there, and we have compromised many times to satisfy a Walmart or a GM because of large $$ associated with that account.

Also, the data in our systems actually don't belong to us. So it was very difficult to run any kind of experiments or metrics to understand product usage to improve usability. You basically have to launch something and hope it works.

Finally, enterprise software companies invest a lot more on sales force vs. software development. Which compromises the quality of the product.