We use Jira cloud, so if it is misconfigured, blame them. My internet isn’t great, but I will anecdotally note that Atlassian sites are the only ones that ruin a videocon connection. As for your general criticism comment, glass houses.
- they’ve had a ticket to hide completed epics from the roadmap open for over a year.
- their user management is a unmitigated disaster. God help you if you use bitbucket or Trello (although Trello users are getting integrated in after 4 years!).
- it took me literally 2 months of help desk tickets to figure out how to get an invoice. The former billing poc was fired, and even though I was the site admin, I had to recreate his account in our SSO, log in as him, and then assign the role to me.
- have you tried to set up even a slightly customized Jira Service Desk?
- want to expire “done” issues faster than 14 days? Pound sand.
- I could keep going, but what’s the point? Atlassian is a bunch of decent products drowning in scope creep, terrible cross-product integration, and a painfully slow development cycle that is focused way more on cosmetic features that fixes their trainwreck of a dumpster fire.
There are myriad ways to misconfigure a cloud instance of Jira. You thought I was referring to the configuration of the actual web app I suppose. That's kind of a silly assumption but gives me a lot of insight into what you've said here...
A quote from a funny TV show still doesn't really make it a thing, does it?
If it's not, there probably is a way to do what you are trying to do that you just don't know about.
I work at a very large organization. The user lookups in Jira are lightning fast & the permissions are granular for a reason.
Can't help you with your billing problems but it kind of sounds like a "you" problem.
I have fully configured a Service Desk instance, yes.
It sounds like maybe you aren't actually using the release feature & or that maybe you don't know how to write JQL queries or maybe I don't know anything about the amazingly advanced way you are trying to use the features. "Hey doc, my arm hurts when I do this?" The doctor says "Then don't do it."
I could keep going too but it would be a waste of my time to try & have a reasonable discussion on something which you have prononuced your verdict: "Atlassian is a bunch of decent products drowning in scope creep, terrible cross-product integration, and a painfully slow development cycle that is focused way more on cosmetic features that fixes their trainwreck of a dumpster fire."
Last, hot circle of garbage: https://m.youtube.com/watch?v=S70lQwc0FDs
To get specific:
- they’ve had a ticket to hide completed epics from the roadmap open for over a year.
- their user management is a unmitigated disaster. God help you if you use bitbucket or Trello (although Trello users are getting integrated in after 4 years!).
- it took me literally 2 months of help desk tickets to figure out how to get an invoice. The former billing poc was fired, and even though I was the site admin, I had to recreate his account in our SSO, log in as him, and then assign the role to me.
- have you tried to set up even a slightly customized Jira Service Desk?
- want to expire “done” issues faster than 14 days? Pound sand.
- I could keep going, but what’s the point? Atlassian is a bunch of decent products drowning in scope creep, terrible cross-product integration, and a painfully slow development cycle that is focused way more on cosmetic features that fixes their trainwreck of a dumpster fire.
Now that’s a mixed metaphor for you.