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You get CSV files as input and have to upload them into the database. You don't need Excel at all, neither in XSL, nor in XSLX format.

My bet is the biggest problem here is subcontracting this work to the lowest bidder, presumably from some developing country.



> subcontracting this work to the lowest bidder

knowing a little how things (don't) work in the UK, it's likely subcontracted, but to a company belonging to a mate of the director in charge of the whole thing


I'd take that bet ;-) From the article:

> > And it appears that Public Health England (PHE) was to blame, rather than a third-party contractor.




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