> I always feel awkward when I don’t know who is writing on the other side. Is i... | Hacker News

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		choward on Oct 7, 2020 \| parent \| context \| favorite \| on: Lessons learned from onboarding emails with no HTM... > I always feel awkward when I don’t know who is writing on the other side. Is it the CEO? Someone from Sales? Is it a super intelligent baby? Why would someone feel awkward? It's from neither of those. It's automated so I think it's awkward and misleading to use a name.

frosted-flakes on Oct 7, 2020 [–]

Well, someone wrote the email. It didn't write itself.

pbhjpbhj on Oct 7, 2020 | [–]

They didn't write it to you, they wrote it to all new customers, it's misleading.

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