We design all products locally here in the US. Final assembly is done in PRC to maintain high level of quality at an affordable price."
PRC is the "People's Republic of China"
I think if you read between the lines their response is them basically telling you this. The hat was made-in-China that you ordered of a website from your house for 50 dollars and your expecting it to be tailor made quality. I don't know if you order many clothes online but this is how it is. I've ordered jackets, dress shirts, socks, pants everything and they come this way about a quarter to 50% of the time. If you have ever worked at retail clothing stores this is what the employee's sift through before it goes out on the floor.
Responses from companies and customers are all subjective. I've had BHER send me replacement paint, does it mean I only buy from them, no, so what difference does it make to them or me. Its quite a bit easier to just embrace returning stuff and not having high expectations with stuff that from your vantage point is a blackbox.
For $50, I wasn't expecting tailor made bespoke hat or anything like that. I was expecting them to take some modicum of care shipping and packing it though.
Kangol hats are made in China and sell at similar price point. They're nice hats for the price. By contrast, the finish on this hat was less than I'd expect when buying a hat from the $10 rack at the gas station.
I've ordered lots of garments online over the years and this was by far the poorest presentation I've ever seen.
Well my dude, fair enough. Maybe I misunderstood your first comment as I thought maybe you didn't know the hats were made in China but for the price point I hate to tell you this but $50 is the new $20. I really don't expect quality clothing for under $100 - $150.
My personal opinion, is that it would be worth *your time* to go bespoke. There is no reason to not treat yourself to quality clothing in your lifetime. Complaining takes no real effort and you are worth putting the time into.
WHERE ARE YOUR PRODUCTS MADE?
We design all products locally here in the US. Final assembly is done in PRC to maintain high level of quality at an affordable price."
PRC is the "People's Republic of China"
I think if you read between the lines their response is them basically telling you this. The hat was made-in-China that you ordered of a website from your house for 50 dollars and your expecting it to be tailor made quality. I don't know if you order many clothes online but this is how it is. I've ordered jackets, dress shirts, socks, pants everything and they come this way about a quarter to 50% of the time. If you have ever worked at retail clothing stores this is what the employee's sift through before it goes out on the floor.
Responses from companies and customers are all subjective. I've had BHER send me replacement paint, does it mean I only buy from them, no, so what difference does it make to them or me. Its quite a bit easier to just embrace returning stuff and not having high expectations with stuff that from your vantage point is a blackbox.