Absolutely this. Useless product managers adding custom fields and values that make zero sense.
Developer issues (eg. github issues) aren't the same as helpdesk requests, and aren't the same as customer enquiries. Yet Jira happily smashes them all together.
The UI problems are a symptom that Jira is complex, and they push that complexity onto the user rather than offering a simple product that forces everyone to operate how they recommend you should.
The freedom Jira offers managers is not for the benefit of any workplace I’ve ever been. I much prefer every single tool I’ve used that isn’t Jira for this reason.
Developer issues (eg. github issues) aren't the same as helpdesk requests, and aren't the same as customer enquiries. Yet Jira happily smashes them all together.