I no longer think that's true. Instead, I think consumers want reliability, but more features is a way to justify subscription pricing segregation and increases.
Everyone has a different a tipping point. But generally I see folks want more features and don't value reliability unless it's something they use really often and has no workaround.
I play games with known bugs, and on imperfect hardware, because I unwilling to pay more. Some experiences are rare, so I tolerate some jank because there aren't enough competitors.
Operating Systems are quite mature. I suppose they do need to evolve to take advantage of newer hardware and new UI conventions. For example, swipe typing and H264 decoding are table stakes on mobile.
I no longer think that's true. Instead, I think consumers want reliability, but more features is a way to justify subscription pricing segregation and increases.