If you ignore Matt for a moment (really hard, I know), the page https://techrights.org/wiki/Matthew_J_Garrett/ is the most stunning demonstration of how NOT to react to trolling. The "documentation" effort behind it made the trolls harassing that couple more successful than I thought was ever possible.
"Don't feed the trolls": yet that site is a city-size open buffet giving the trolls massive exposure and encouraging them to come again and again for more. Which they kept doing because they were getting exactly what they were after: an amazing amount of attention, time and hurt. Unbelievable.
Why didn't they restrict access their IRC server / channels for a while? If IRC can't do that, then it's a good thing it died. Or was that server left wide open out of some extreme (and: very naive) "freedom" ideology maybe? No, you can't just leave your door wide open to everyone using the Internet = billions of random people. How much more evidence of that do people need?
"Don't feed the trolls": yet that site is a city-size open buffet giving the trolls massive exposure and encouraging them to come again and again for more. Which they kept doing because they were getting exactly what they were after: an amazing amount of attention, time and hurt. Unbelievable.
Why didn't they restrict access their IRC server / channels for a while? If IRC can't do that, then it's a good thing it died. Or was that server left wide open out of some extreme (and: very naive) "freedom" ideology maybe? No, you can't just leave your door wide open to everyone using the Internet = billions of random people. How much more evidence of that do people need?